Returns Policy

The Client is offered a credit note, replacement or a refund depending on the particular circumstances and the Client’s wishes.

The product must be carefully examined to determine whether the fault relates to materials or workmanship or whether the damage was a result of misuse or normal “wear and tear”. The course of action taken here can be any of the following;

The fault is a result of a failure of materials and workmanship. The Client is offered a credit note, replacement or a refund depending on the particular circumstances and the Client’s wishes.

The fault is a result of misuse or general wear and tear. This must be explained to the Client and the Client can elect to have the item returned to them at their own cost.

NB-In either case it may be determined that the fault is repairable or can be remedied by replacing a part. This should be explained to both the supplier and Client and a reasonable time frame established with all parties for the completion of the repair depending on the availability of spare parts and the complexity of the repair.

The Client must be informed that returns for credit or refund can only be accepted in resalable condition.

The Client can be given the option of having the item returned to them at their own cost.

The Client is offered a credit note, replacement or a refund depending on the particular circumstances and the Client’s wishes.